Service Policies2017-02-12T21:30:18+00:00

Good to Know


Get with the (Referral) Program!

When you refer a friend, we’ll give them $20 off their first service.
To say thanks, you’ll receive a $25 gift on all Aveda products!

Cancellation Policy

Guest experience is our top priority.

When scheduling your service, we require a credit card to reserve your appointment. If you need to cancel or reschedule, we kindly ask that you give us 24 hour notice. Please understand our need for this policy as our business is greatly impacted by missed appointments. If you cancel with less than 24 hour notice or do not show for your appointment your card will be charged in full.

Late Policy

Life happens – we get that.

We simply ask that you notify us if you’re going to be late for your appointment. To ensure that each guest receives the best service, please be aware that if you’re more than 15 minutes late, we may have to reschedule your service.

Return Policy

We want you to be happy!

We accept returns on our products within 14 days of purchase date for merchandise credit. We are unable to accept returns without a receipt. We suggest that you experience personal care products prior to purchasing. We do not provide cash refunds on products, services or gift cards. If for some reason we do not meet your service needs, we invite you to return within 14 days. We’ll work with you to create a look in which you are completely satisfied.


For your convenience, we have a small parking lot behind our building. Just enter the alley on the right (east).